City operates hotline for MH crises as alternative to police

Alternatives to calling the police are available when dealing with a mental health crisis. They include calling the 24 Hour Mental Health Delegate Hot Line: 215-685-6440 (available 7 days per week).

A mental health emergency is a life-threatening situation in which an individual is threatening harm to self or others, is severely disoriented or out of touch with reality, has a severe inability to function, or is out of control.

Call the Mental Health Delegate Line if you are seeking help for yourself, a family member, a friend, neighbor, etc.The Mental Health Delegate Line can provide information, consultation, guidance, technical advice and referrals to obtain the following service(s):

  • A Mobile Crisis Team for on-site assessment and intervention referral to a nearby Crisis Response Center for evaluation, treatment, and recovery services;
  • Deployment of a Crisis Specialist can be deployed to provide appropriate support and related service for a limited period of time to a person in their own home who is experiencing a significant crisis;
  • Applications for Involuntary Emergency Examination and Treatment for persons who have a mental disability, are a danger to themselves or others and refuse to accept treatment;
  • A short-term mental health crisis residence providing intervention for various psychiatric conditions; and
  • A Community Response Team for communities experiencing violence and other traumatic events to foster resilience by offering support, crisis counselling, psychological first aid, psycho-education and referrals for other appropriate services.

There is also a resource called “Need Help Now!” for Community Behavioral Health Non-Emergency Services. This hotline is available 24 hours a day/7 days a week: 888-545-2600 or TTY number: 888-436-7482.


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